Software Support and Training at Genesis
In a continued effort to improve the overall client-user experience Genesis has added a brand new chiropractic software user support system and clinic training team. This team consists of system experts dedicated to getting new users up and running faster than ever before, making sure that new features are understood and properly utilized by both new and veteran system users alike.
Although Genesis’ in-context help pages usually eliminate most of the confusion new users might experience, the Practice Training Team helps all Genesis clients with personalized training to aid in total system mastery. Clients can also get quick answers without ever picking up the phone by opening a help request ticket to System Help (Practice Training Team). While it usually takes about 24-48 hours for a team member to resolve a help request ticket, clients can get the answers they need to immediate issues by opening a ‘critical’ ticket. All critical tickets must be addressed within one hour of its creation time.
In addition to the in-context help files and help request tickets, Genesis clients can also participate in daily live interactive training webinars (9 per week) and ask any questions they may have concerning the use of the chiropractic software platform. Topics discussed include any software features in regards to chiropractic documentation, billing, compliance and more. The Live Help Calendar and access info can be found in the drop down menu under ‘Help’ in the top menu.
Last but certainly not least, clients can also call or open a ticket to their Single Point of Contact (SPOC) who will then initiate a live call with a member of the Practice Training Team.